Elite Health & Hormone ("Elite Health & Hormone," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of the personal information and protected health information ("PHI") entrusted to us by our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, protect, and manage information obtained through our website, patient portal, mobile application, telehealth platform, and related services.

This Privacy Policy applies to individuals located in Utah, Colorado, and other jurisdictions where our services are legally offered.

We may collect the following categories of information:

• Name
• Date of birth
• Address
• Telephone number
• Email address
• Insurance information (if applicable)
• Government-issued identification information
• Payment and billing information

• Medical history
• Medication history
• Allergies
• Laboratory results
• Treatment plans
• Telehealth visit information
• Health questionnaires and intake forms

• IP address
• Device information
• Browser type
• Website usage information
• Cookies and analytics information

We may use information collected to:

• Provide healthcare services
• Schedule and manage appointments
• Conduct telemedicine visits
• Communicate with patients
• Process payments
• Coordinate laboratory testing and pharmacy services
• Improve website functionality and patient experience
• Comply with legal and regulatory requirements
• Protect patient safety and prevent fraud

Elite Health & Hormone complies with the Health Insurance Portability and Accountability Act ("HIPAA") and applicable state privacy laws.

Protected Health Information (PHI) is collected, maintained, used, and disclosed only as permitted by HIPAA, applicable state laws, and our Notice of Privacy Practices.

Access to PHI is restricted to authorized workforce members and business associates who require access to perform healthcare operations, treatment, payment activities, or other legally permitted functions.

We do not sell patient information.

Information may be disclosed only as permitted or required by law, including:

• Healthcare providers involved in treatment
• Pharmacies
• Laboratories
• Payment processors
• HIPAA-compliant technology vendors
• Government agencies when legally required
• Law enforcement when legally authorized

All vendors with access to PHI are required to maintain appropriate privacy and security safeguards.

Elite Health & Hormone maintains administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted data transmission
• Secure patient portals
• Access controls and user authentication
• Role-based permissions
• Audit logging
• HIPAA-compliant software platforms
• Workforce privacy and security training

Telehealth services are conducted using HIPAA-compliant communication platforms designed to protect patient privacy.

Patients are responsible for maintaining privacy within their own environment during telehealth visits whenever possible.

Patient records are retained in accordance with applicable federal and state laws, professional standards, and regulatory requirements.

Records are securely maintained for the legally required retention period and are securely destroyed when retention requirements have been satisfied.

Colorado residents may have rights under applicable Colorado privacy laws, including the right to:

• Access certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Appeal certain privacy-related decisions

Requests may be subject to legal exceptions, including obligations related to healthcare records and HIPAA compliance.

Utah residents may have rights under applicable Utah privacy laws concerning the collection, use, and protection of personal information.

Certain healthcare information is governed by HIPAA and related healthcare privacy laws.

Patients may have the right to:

• Request access to their medical records
• Request amendments to records
• Request restrictions on certain disclosures
• Request confidential communications
• Obtain a copy of our Notice of Privacy Practices
• File a privacy complaint without retaliation

Our website, patient portal, and mobile application may contain links to third-party services. Elite Health & Hormone is not responsible for the privacy practices of third-party websites or services.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Elite Health & Hormone

Phone: (385) 589-6813
Fax: (801) 416-7373

Questions regarding privacy practices or requests concerning personal information may be submitted through our contact information listed above.